Local Service Transition & Local Testing Consultant (CG03_Local Service Transition
Associate).
The Local Service Transition Consultant & Local Testing Lead is responsible for ensuring that
country-level implementations transition smoothly from project delivery into operational readiness.
Working closely with the Global Service Transition Consultant and local stakeholders, the role
oversees all local transition activities to ensure they are delivered within the agreed scope, quality,
timelines, and budget.
As the primary Service Transition representative at country level, the consultant ensures that local
processes, systems, documentation, and support structures are fully prepared for go-live. The role
translates global requirements into the local context, ensures compliance with local standards
regulations and operational needs, and communicates local considerations back to the global team.
Key responsibilities include coordinating local readiness assessments, supporting testing and
validation activities, preparing clients and internal teams for cutover, and ensuring a smooth
handover to Operations. The Local Service Transition Consultant also helps identify risks, supports
mitigation actions, and provides hands-on assistance during go-live and hypercare.
Overall, this role ensures that each local implementation enters BAU successfully, with minimal risk
and full operational alignment.
Main Responsibilities
Lead local workshops: ensure clients understand in scope of services as per global contract,
service delivery model and systems landscape.
Help clients understand the implementation methodology: what we are implementing,
when and how (PIX implementation phases and deliverables).
Onboard BAU operational team in the project.
Prepare Payroll Calendar and Trusted Source List.
Provide required access to clients and Operations team members.
Implement Local Service delivery tools (case management tool, call center, SLA reporting
tool, etc.).
Coordinate and lead client training to ensure readiness for go live.
Coordinate BAU Operations training to ensure readiness for go live.
Coordinate and lead testing phases to ensure all in-scope systems are working and
integrated as expected and configured according to the specifications agreed in the
contract.
Direct and plan the work, objectives, and resource models for transition to Operations
activities
Identify and communicate risks.
Monitor delivery of the transition within agreed scope, quality, time and budget.
Prepare hypercare period.
Main goal: successful transition from Project to BAU services for client and Operations
teams.
Knowledge, Experience, Skills & Competencies
Back knowledge of 1-2 years in PY-HR work is a strong asset.
Experience in implementation teams is a plus.
Expertise/knowledge in client management is needed.
Experience/knowledge in Strada systems and tools and diƯerent payroll systems in the
market is an advantage.
Experience in coordination between diƯerent stakeholders within an organization.
Strong communication skills, with previous customer-facing / liaison experience.
Good English skills written and verbal (additional language is highly beneficial).
Highly organized with the ability to oversee large and multiple projects.
Good PC Literacy – Microsoft and Smartsheet usage is a plus.
The role will involve local country and international travel and time away from home.
Experience in working closely with operational teams.
Ability to manage process/service workshops with multiple customer contacts.
Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal
and Parallel Runs.
Handling of knowledge transfer and service transitions.
About Strada
Strada is a global leader in HR and Payroll solutions, delivering consistent, high-quality services across diverse markets. We
help organizations transform and streamline their workforce operations through innovation, expertise, and a commitment to
operational excellence. As we continue to bring new services and countries into scope, we are expanding our Global Delivery
Team with experienced professionals who thrive in dynamic, multinational environments.
With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify
workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at
scale.
With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new
possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way.
Strada. From Pay to Possibilit
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
.Originally posted on Himalayas
