At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Onboarding Specialist (Italian Speaking)
About Klaviyo
At Klaviyo, we believe businesses should own their growth. Our platform powers smarter digital relationships by combining marketing automation, analytics, and customer data into one place. We’re building a future where every customer interaction feels personal—and we’re just getting started.
About the Role
Onboarding Specialists at Klaviyo play a critical role in setting our customers up for long-term success. As the first point of contact post-sale, you’ll guide new customers through their first 30–90 days, helping them successfully implement Klaviyo and achieve fast time-to-value.
You’ll act as a trusted advisor—combining project management, product expertise, and strategic thinking to drive product adoption, reduce friction, and build strong customer relationships from day one.
How You’ll Make a Difference
- Own a portfolio of new customers from post-sale through successful go-live, managing multiple onboarding journeys simultaneously
- Design and execute tailored onboarding plans aligned to each customer’s goals and use cases
- Guide customers through platform setup, configuration, testing, and early performance optimization
- Provide proactive, 1:1 support across both technical and non-technical topics (e.g., deliverability, campaign setup, integrations)
- Track onboarding progress, ensuring milestones are met and holding stakeholders accountable
- Monitor onboarding health metrics to identify risks early and take action to improve outcomes
- Partner cross-functionally with Sales, Support, and Product teams to resolve issues and deliver a seamless customer experience
- Act as a trusted advisor, helping customers build a strong foundation for their marketing and growth strategy
What You’ll Bring
- 2–3+ years of experience in Customer Success, Onboarding, or Implementation roles
- Fluent Italian and English
- Proven ability to manage multiple customer relationships and projects simultaneously
- Strong project management and organizational skills, with a track record of delivering on time
- Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders
- Analytical mindset with strong problem-solving abilities
- Ability to manage customer expectations and navigate ambiguity in a fast-paced environment
- Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight)
- Comfortable learning and adapting to new technologies quickly
Nice to Have
- Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems
- Experience advising customers on marketing strategies or campaign execution
- Familiarity with data analysis, reporting, or performance optimization
AI & Innovation Mindset
At Klaviyo, we’re investing heavily in AI to enhance both our product and how we work. We’re looking for candidates who are curious and proactive about using AI tools to improve efficiency, scale their impact, and deliver better customer outcomes.
- Experience using AI tools (e.g., ChatGPT, automation tools, or similar) to streamline workflows, improve communication, or enhance customer delivery is highly valued
- Demonstrated ability (or strong interest) in adopting new technologies to work smarter and more efficiently
- A mindset focused on continuous improvement, experimentation, and leveraging AI to drive better results
#LI-Hybrid
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.